1. Demanding More Money After Starting Projects: Some customers reported that after a project had begun, the company demanded additional funds to complete the work, contrary to the original agreement. In some instances, after receiving the extra payment, the work was either left unfinished, or the company failed to return to complete the job​.

2. Shoddy Workmanship and Unfulfilled Contracts: Complaints include companies not fulfilling the agreed-upon scope of work, leading to legal action from customers to rectify mistakes and damages caused by poor quality work. This includes not laying down the promised thickness of asphalt, leaving jobs unfinished, and causing damage to property without taking responsibility.

3. Dishonesty and Misrepresentation: Customers have accused some asphalt companies of dishonesty, ranging from misrepresenting the quality of materials and services to using deceptive practices to secure payment for incomplete or substandard work. The frustration is compounded when companies use aggressive tactics or false promises to lure customers into contracts.

4. Poor Customer Service: Negative interactions with company representatives, including rude behavior, lack of responsiveness, and failure to address customer concerns professionally, are common complaints. This includes not adhering to scheduled work times and failing to communicate effectively about project delays or changes.

5. Variability in Customer Experiences: While some customers report satisfactory experiences, others face significant issues, indicating inconsistency in service quality and customer handling. This variability makes it challenging for potential customers to gauge what to expect from the company.

HERE'S HOW WE ADDRESS THE CHALLENGES MENTIONED ABOVE TO PROVIDE AN EXCEPTIONAL CUSTOMER EXPERIENCE

Exceptional Customer Service: Discover unparalleled customer service with our dedicated team, ready to make your experience memorable from the first call. Our efficient job tracking system ensures swift estimate processing, promising estimates within 15 minutes to 1 hour for certain projects, while others may necessitate a brief site visit. We're committed to transparent communication every step of the way. Even if your needs fall beyond our service scope or area, we'll proactively reach out to inform you and strive to connect you with a trusted referral partner.

Transparent Pricing Guarantee: Navigate the world of asphalt services with confidence, thanks to our commitment to transparent pricing. We understand the industry's notorious reputation for unexpected costs, and we stand against it. Our straightforward pricing policy means you'll be fully informed about your project's cost upfront—no surprises, no hidden fees.

Unmatched Clarity in Scope of Work: Experience clarity and precision like never before with our detailed proposals and site evaluations. Unlike the vague estimates scribbled on business cards by many in the industry, our comprehensive documents clearly outline the full scope of work, complete with a site map for precise location details. With us, there's no room for misunderstanding about what and where the work will be done. Each proposal is meticulously itemized, offering you the freedom to choose the services that best meet your needs, backed by the assurance of our customers who consistently tell us, "This is the most detailed proposal we have ever received."

No Deposit "Cash Flow" Scams: Why do most contractors require a deposit?  Simply put- they are unbankable and have proven themselves unworthy of credit from suppliers, banks, and lenders. Do you want to know where most customer's deposits go?  To finish the last job they are working on and have exhausted their available cash on hand to finish and finance a cash payroll.  Contractor deposits as a condition to schedule your project weeks to months down the line are the biggest  Ponzi Scheme since Bernie Madoff.   Oh, and for the ones who say they are showing up the next day- why would they possibly need a deposit NOW when they can just get it when they start?   The reason is they are never showing up tomorrow (think about it- what reputable contractor that comes to look at your $50,000.00 paving job at 6 PM can then promise to be there the next day?  They don't have a 2-week backlog of work?). We can proudly provide you with credit, supplier, and banking references.   98% of our projects do not require an upfront deposit as a condition to schedule your project.  Our proposals explain our payment schedule in detail.

Need Immediate Service?

Urgent Asphalt Parking Lot Repair? Contact Us Now!

Is your asphalt parking lot in need of immediate repair? Don't let potholes, collapsed storm drains, broken sidewalk, or tripping hazards create or leave a negative impression on your customers. At FIXASPHALT.com, we specialize in providing prompt and reliable asphalt parking lot repair services in New Jersey.

Why Choose Us for Your Urgent Asphalt Repair Needs?

1. Rapid Response: We understand the urgency of asphalt repairs, especially when it comes to your parking lot. That's why we prioritize emergency calls and aim to respond swiftly to your request. Our team is ready to mobilize quickly to address your immediate repair needs and minimize any disruptions to your business.

2. Expert Assessment: Our experienced professionals will conduct a thorough assessment of your parking lot to identify the extent of the damage and determine the most effective repair solutions. We have the knowledge and expertise to diagnose and address a wide range of asphalt issues efficiently.

We Can't Wait To Help You!